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1. Microsoft Windows XP: Comprehensive Concepts and Techniques, Service Pack 2 Edition


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MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

MCDST 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Students will master the objectives for the new Microsoft Desktop Support Technician exam # 70-272 using a hands-on approach created specifically for them.1. Introduction to Supporting Users 2. Overview of Microsoft User Applications 3. Resolve Issues Related to Operating System Customization 4. Configure User-Related Issues 5. Configure and Troubleshoot Internet Explorer and Outlook Express 6. Install Microsoft Office 2003 7. Configuring and Troubleshooting Operating System Features 8. Resolving Issues Related to Office Application Usage 9. Configure, Customize, and Migrate to Outlook 10. Configure and Troubleshoot Devices and Connectivity 11. Resolve Folder and File Issues 12. Configure Application Security 13. Manage Office Application Updates and Upgrades Practice Exam619216026

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