A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.1. Achieving High Customer Satisfaction 2. Developing Strong Listening and Communication Skills 3. Winning Telephone Skills 4. Technical Writing Skills for Support Professionals 5. Handling Difficult Customer Situations 6. Solving and Preventing Problems 7. Business Skills for Technical Professionals 8. Teams and Team Players in a Help Desk Setting 9. Minimizing Stress and Avoiding Burnout Appendix: Help Desk Resources 619216417 Details   Quantity 500 item(s) available Weight 2.00 lbs Price: $57.95 Options   Quantity 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50  Add to cart

Send to friend

Your name: * Your e-mail: * Recipient's e-mail: *  Send to friend

Recommended products list

Growing with Technology: Level 1 Oracle9i: SQL, with an Introduction to PL/SQL Linux TCP/IP Stack: Networking For Embedded Systems Awesome 3D Game Development: No Programming Required Basics of Design: Layout and Typography for Beginners Adobe Premiere 6.5 Design Professional New Perspectives on Microsoft Office XP Second Course Planning, Developing, and Marketing Successful Web Sites Java BASICS Systems Analysis and Design for the Small Enterprise, Third Edition

Product rating

Product rating Voting Select your rating... Excellent! Very good Good Fair Poor   Add your review here Your name: Your message: